Key Results
Transformation Journey
From challenges to success with InCard AI solutions
The Challenge
High volume of inquiries across multiple channels (Website, Facebook, Zalo/WhatsApp), especially after hours
Manual consultation booking process, easy to miss hot leads
Many repetitive questions (visa conditions, documents, costs) wasting specialist time
Bluewise Group is an investment consulting and settlement firm connecting businesses in Australia and Vietnam.
- High volume of inquiries across multiple channels (Website, Facebook, Zalo/WhatsApp), especially after hours
- Manual consultation booking process, easy to miss hot leads
- Many repetitive questions (visa conditions, documents, costs) wasting specialist time
- Multi-channel AI Consulting Chatbot (embedded web + social media connection)
- Customer journey scripts: screening needs → visa/program consulting → service package suggestions → meeting booking → appointment reminders & follow-up
- Smart handover: when cases are complex, bot transfers to specialist with conversation context
- Data integration: push leads to Google Sheets/CRM, tag campaigns/events
The Solution
Multi-channel AI Consulting Chatbot (embedded web + social media connection)
Customer journey scripts: screening needs → visa/program consulting → service package suggestions → meeting booking → appointment reminders & follow-up
Smart handover: when cases are complex, bot transfers to specialist with conversation context
Data integration: push leads to Google Sheets/CRM, tag campaigns/events
The Results
FRT reduced from 2-5 minutes to under 30 seconds
65-80% of inquiries handled automatically
Consultation booking rate increased to 12-18%
100% after-hours sessions served (35-50% of total sessions occur 19:00-23:00)
- FRT reduced from 2-5 minutes to under 30 seconds
- 65-80% of inquiries handled automatically
- Consultation booking rate increased to 12-18%
- 100% after-hours sessions served (35-50% of total sessions occur 19:00-23:00)
- Specialist handling time reduced by 20-35%