Customer Service Automation & WhatsApp Chatbot for Singapore SMEs
Handle every customer message on WhatsApp, Telegram, and Instagram — automatically, 24/7.
InCard AI qualifies leads, books appointments, and answers FAQs around the clock — so your team spends time closing deals, not chatting. Trusted by SMEs with 5–200 staff across Singapore.
24/7
Customer response
70%+
Less manual handling
5–15 days
Go-live time
35%+
More leads captured
Channels Singapore customers use — all in one inbox
Stop juggling separate apps. Manage WhatsApp, Telegram, Messenger, and Instagram from a single platform.
WhatsApp Business
Singapore's #1 business messaging channel — fully automated.
Telegram
Automate group and private Telegram conversations for your business.
Facebook Messenger
Instant replies to Messenger inquiries from your ads and page.
Instagram DMs
Convert Instagram followers into paying customers automatically.
What InCard automates for Singapore SMEs
Instant FAQ responses
Menu, pricing, availability, location — answered automatically on any channel, any time.
Lead qualification 24/7
AI collects name, requirements, and budget before your sales team reviews the conversation.
Appointment booking
Customers self-book via chat. The AI confirms slots and sends reminders automatically.
Post-ad instant reply
Every lead from Meta ads gets an immediate personalised response — zero drop-off.
Customer re-engagement
Automated follow-up campaigns via WhatsApp to bring back lapsed customers and increase LTV.
Smart human handoff
Complex cases are routed to your team with full conversation history — so context is never lost.
"We run a 12-seat F&B business in Singapore and used to miss WhatsApp reservations outside office hours. InCard now handles bookings and FAQs 24/7 — our no-show rate dropped by 40% because the AI sends reminders automatically."
Frequently asked questions
Does InCard work for Singapore SMEs?
Yes. InCard is built for SMEs with 5–200 staff across industries including F&B, retail, beauty, education, and professional services. Businesses across Singapore use InCard to automate WhatsApp Business, Telegram, Facebook Messenger, and Instagram DMs.
Which channels are most popular for Singapore customers?
In Singapore, WhatsApp Business and Telegram are the dominant messaging channels for SME customer service. InCard supports both — plus Facebook Messenger, Instagram DM, website chat, and email — all from one unified inbox.
How fast can we go live?
Standard deployment takes 5–15 business days. The InCard team manages the full setup — AI training, channel integration, and staff onboarding. No technical team required on your side.
Is InCard compliant with Singapore PDPA?
Yes. InCard applies role-based access control, data encryption, and full audit logging. Singapore businesses can choose data residency in Singapore. InCard complies with the Singapore Personal Data Protection Act (PDPA) and GDPR.
What results do Singapore SMEs typically see?
Within 90 days, businesses typically report: 70%+ reduction in manual chat handling, 35%+ increase in leads captured from digital ads, and 24/7 customer coverage with no additional staff cost.
Get in touch — Singapore
Our team is available Mon–Fri, 9 am–6 pm SGT. Book a call or email us and we'll reply within one business day.