Frequently Asked Questions

InCard uses AI Agents trained on your business data and processes to automate pre-sales, sales, and post-sales activities. AI can:

Agentic AI Platform: For businesses to deploy AI for Marketing, Sales, Customer Service on web & messaging channels. InCard Mobile App (Smart Networking): For individuals/sales to manage contacts, NFC/QR business cards, AI Search, AI Matching, and Inka assistant. → The two products are connected, not separate.

With standard solutions: Go-live in 5-15 days With Custom AI Agent by industry: 10-30 days pilot Earliest visible results: • Faster customer response times • No missed inbox/comments • Clearer and easier-to-process leads

No. InCard is designed for sales & marketing teams, no coding or AI knowledge required. The InCard team will: • Configure the system • Train the AI • Provide usage guidance

Yes. InCard applies: • Role-based access control (RBAC) • Data encryption • Log storage & audit history Your data is not used to train public AI.

Only: • Authorized users with proper permissions • InCard technical team (with consent & per SLA) All access is logged and controlled.

InCard complies with: • GDPR • PDPA • Decree 13 (Vietnam) Businesses can choose data storage region (VN / SG / AU depending on plan).

Yes. InCard supports API integration with: • CRM: HubSpot, Zoho, Odoo, Salesforce* • Website, Landing Page • Booking & payment tools (depending on plan)

InCard supports multi-channel: • Website chat • Zalo OA • Facebook Messenger & Instagram DM • WhatsApp • Telegram • Email • AI Voice Bot (depending on solution)

Yes. InCard can: • Record leads in CRM • Update pipeline status • Note conversation history • Assign leads to sales → Doesn't replace CRM, but adds smart AI to CRM.

Yes. • Businesses control AI response content • Train by: FAQ, documents, URLs, CRM data • Sandbox available to test before going public

InCard offers plans: • Starter • Pro • Business • Enterprise Each plan differs in: • Number of channels • Number of AI Agents • Conversation volume • Customization & integration level

Yes. InCard provides trial or demo as needed so you can experience before deciding.

Yes. You can flexibly change plans according to your usage needs.

Depends on plan and contract terms. For enterprise & custom solutions, InCard deploys per clear SLA.

Yes. InCard provides: • Initial onboarding • Usage training • Technical support & AI optimization

• Online workshops • User guides & documentation • Videos & industry-specific playbooks

• Live chat on platform • Email / Zalo / WhatsApp • For enterprise customers: dedicated account manager

Yes. The InCard team accompanies you from: • Needs analysis • Solution design • Deployment & optimization