FAQ
Frequently Asked Questions
Everything you need to know about InCard's AI ecosystem
InCard is an Agentic AI platform that helps businesses automate Marketing – Sales – Customer Service across multiple channels. Below are the most common questions from customers getting started.
Getting Started
InCard uses AI Agents trained on your business data and processes to automate pre-sales, sales, and post-sales activities. AI can:
- Create & publish social content
- Reply to inbox/comments
- Consult & qualify leads
- Schedule meetings & send quotes
- Post-sales customer care
Agentic AI Platform: For businesses to deploy AI for Marketing, Sales, Customer Service on web & messaging channels.
InCard Mobile App (Smart Networking): For individuals/sales to manage contacts, NFC/QR business cards, AI Search, AI Matching, and Inka assistant.
→ The two products are connected, not separate.
With standard solutions: Go-live in 5-15 days
With Custom AI Agent by industry: 10-30 days pilot
Earliest visible results:
• Faster customer response times
• No missed inbox/comments
• Clearer and easier-to-process leads
No. InCard is designed for sales & marketing teams, no coding or AI knowledge required.
The InCard team will:
• Configure the system
• Train the AI
• Provide usage guidance
Security & Privacy
Yes. InCard applies:
• Role-based access control (RBAC)
• Data encryption
• Log storage & audit history
Your data is not used to train public AI.
Only:
• Authorized users with proper permissions
• InCard technical team (with consent & per SLA)
All access is logged and controlled.
InCard complies with:
• GDPR
• PDPA
• Decree 13 (Vietnam)
Businesses can choose data storage region (VN / SG / AU depending on plan).
Integrations & Features
Yes. InCard supports API integration with:
• CRM: HubSpot, Zoho, Odoo, Salesforce*
• Website, Landing Page
• Booking & payment tools (depending on plan)
InCard supports multi-channel:
• Website chat
• Zalo OA
• Facebook Messenger & Instagram DM
• WhatsApp
• Telegram
• Email
• AI Voice Bot (depending on solution)
Yes. InCard can:
• Record leads in CRM
• Update pipeline status
• Note conversation history
• Assign leads to sales
→ Doesn't replace CRM, but adds smart AI to CRM.
Yes.
• Businesses control AI response content
• Train by: FAQ, documents, URLs, CRM data
• Sandbox available to test before going public
Pricing & Plans
InCard offers plans:
• Starter
• Pro
• Business
• Enterprise
Each plan differs in:
• Number of channels
• Number of AI Agents
• Conversation volume
• Customization & integration level
Yes. InCard provides trial or demo as needed so you can experience before deciding.
Yes. You can flexibly change plans according to your usage needs.
Depends on plan and contract terms. For enterprise & custom solutions, InCard deploys per clear SLA.
Support & Training
Yes. InCard provides:
• Initial onboarding
• Usage training
• Technical support & AI optimization
• Online workshops
• User guides & documentation
• Videos & industry-specific playbooks
• Live chat on platform
• Email / Zalo / WhatsApp
• For enterprise customers: dedicated account manager
Yes. The InCard team accompanies you from:
• Needs analysis
• Solution design
• Deployment & optimization