Custom AI Agent forTravel & Tourism
Personalize journeys – increase bookings – accompany travelers 24/7. InCard builds specialized AI Agents for the Travel industry, combining AI Social Media Marketing, AI Chatbot, AI Voice Bot and Virtual Travel Assistant, helping customers find suitable tours – book quickly – get support throughout the trip on Website, Zalo, WhatsApp, Messenger and voice.
Quick Summary
InCard provides Custom AI Agent for Travel following the real journey: discover → tour consultation → book services → support during trip → return/refer. AI creates social content, personalized tour consultation, chat & voice support, acting as a virtual travel assistant 24/7. Deploy pilot in 10–30 days, measure booking & experience effectiveness.
Why does Travel need industry-specific AI Agent?
Travelers ask a lot of questions
Travelers ask many questions before deciding, need AI to respond quickly and accurately.
Each customer has different needs
Each customer has different needs: timing, budget, style, travel group.
Multi-channel interaction
Interaction happens on multiple channels (social, chat, phone calls), need AI to handle synchronously.
Need instant support
During the trip, customers need instant support. AI accompanies 24/7 anytime anywhere.
Little post-trip care
After the trip, few businesses follow up → lose returning customers.
Phase 1 – AI Social Media Marketing
What does AI do for travel businesses on Social?
Create inspiring content
Tour & destination introductions, real experience content (food, stay, activities), seasonal itinerary suggestions. Suitable for Facebook, Instagram, TikTok. Maintain unique brand voice.
Post & maintain continuous presence
Schedule automatic posting. Never miss customers' "dream travel moments". Reduce complete dependence on ads.
Capture leads from comments & inbox
When customers ask about tour prices, departure schedules, suitable times. AI responds immediately, captures info: number of people, travel time, travel style. Never lose customers waiting for consultation.
Nurture considering customers
Send more itinerary suggestions, real reviews, tour photos/videos. Controlled scripts, no spam.
AI Social phase results (reference)
Phase 2 – AI Chatbot & Voice Bot tour consultation
How does AI provide personalized tour consultation?
AI Chatbot (Text)
Ask customer info
Where to go? How long? Budget? Who with?
Recommend suitable tours
Suitable tours, suggested itineraries, accompanying services
Send files & links
Tour files, booking links, payment links
AI Voice Bot (Voice)
Receive after-hours calls
Handle calls when staff unavailable
Answer tour information
Tour info, detailed departure schedules
Record & transfer to consultant
Record needs & transfer to consultant when needed
When to transfer to real person?
Phase 3 – Virtual travel assistant during trip
AI accompanies travelers 24/7
Send daily itinerary
Daily itinerary, meeting times, important notes
Support schedule changes
Change appointment times, flexible itinerary adjustments
Find restaurants, attractions
Suggest restaurants, nearby attractions by location
Quick Q&A during trip
Answer all questions during trip, multilingual (configurable)
Phase 4 – Post-trip care
Send thank you
Send sincere thanks after the trip
Request reviews & feedback
Collect reviews and feedback to improve services
Suggest next tours
Next tours, loyal customer offers
Remind travel seasons
Remind upcoming travel seasons, suitable itineraries
Traveler experience flow
Customer sees travel post
Customer sees travel post on social
Inbox/comment asking about tour
Inbox/comment asking for tour info
AI personalized consultation
AI recommends tours matching needs
Book tour & pay
Complete tour booking and online payment
AI accompanies during trip
AI accompanies, supports throughout trip
AI cares & suggests tours
AI cares & suggests next tours
Suitable for which business models?
Common efficiency metrics
How to implement?
Survey tours & sales channels
Survey current tours & sales channels
Train AI consultation
Train AI tour consultation by brand
Connect chat & voice
Connect chat & voice channels with AI
Run pilot for 1–2 tours
Run pilot for 1–2 main tours
Expand catalog
Expand entire tour catalog
Security & control
AI within scope
AI does not consult beyond permitted scope
Always transfer to real person
Always transfer to real person for complex handling
Save conversation history
Save all conversation history for tracking
Security compliance
Comply with security & personal data