Frequently Asked Questions

InCard uses AI Agents trained on your business data and processes to automate pre-sales, sales, and post-sales activities. AI can:

• Create & publish social content
• Reply to inbox/comments
• Consult & qualify leads
• Schedule meetings & send quotes
• Post-sales customer care

Agentic AI Platform: For businesses to deploy AI for Marketing, Sales, Customer Service on web & messaging channels. InCard Mobile App (Smart Networking): For individuals/sales to manage contacts, NFC/QR business cards, AI Search, AI Matching, and Inka assistant. → The two products are connected, not separate. 👉 The two products work together — they are not separate.

For the standard solutions: 5–15 days to go live. For an industry-specific Custom AI Agent: a 10–30 day pilot. The results that show up first are usually:

• Faster replies to customers
• No missed inbox messages or comments
• Clearer leads that are easier to work

No. InCard is built for sales and marketing teams and requires no coding or AI knowledge. The InCard team handles:

• Configuration
• Training the AI
• Showing your team how to use it

Yes. InCard applies:

• Role-based access control (RBAC)
• Data encryption
• Logging and audit history. Your data is never used to train public AI models.

Only:

• Users you have authorised
• The InCard engineering team, with your consent and under SLA. Every access is logged and controlled.

InCard complies with:

• GDPR
• PDPA
• Decree 13 (Vietnam). You can choose the data-hosting region (VN / SG / AU, depending on plan).

Yes. InCard integrates over API with:

• CRMs: HubSpot, Zoho, Odoo, Salesforce*
• Websites and landing pages
• Booking and payment tools (depending on plan)

InCard supports multiple channels:

• Website chat
• Zalo OA
• Facebook Messenger & Instagram DM
• WhatsApp
• Telegram
• Email
• AI Voice Bot (depending on the solution)

Yes. InCard can:

• Write leads into your CRM
• Update pipeline status
• Log conversation history
• Assign leads to sales. 👉 It does not replace your CRM — it adds intelligent AI to it.

Yes.

• You control what the AI is allowed to say
• Trained on your FAQs, documents, URLs and CRM data
• A sandbox lets you test before going public

InCard offers these plans:

• Starter
• Pro
• Business
• Enterprise

They differ in:

• Number of channels
• Number of AI agents
• Conversation volume
• Depth of customisation and integration

Yes. InCard provides trial or demo as needed so you can experience before deciding.

Yes. You can flexibly change plans according to your usage needs.

Depends on plan and contract terms. For enterprise & custom solutions, InCard deploys per clear SLA.

Yes. InCard provides:

• Initial onboarding
• Usage training
• Technical support and AI tuning

• Online workshopss
• Written guides
• Videos and industry playbooks

• Live chat inside the platform
• Email / Zalo / WhatsApp
• Enterprise customers get a dedicated account manager

Yes. The InCard team stays with you through:

• Needs analysis
• Solution design
• Rollout and optimisation