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Hospitality & TravelAI Self Check-In
Weal Apartment: 4-step self check-in, right on the guest’s phone
Serviced apartments in Da Nang; guests from abroad arrive even at midnight.
InCard built a self check-in flow and an AI assistant for every room.
The problem before AI
- Late arrivals need someone on duty
- Guest documents typed in by hand
- Language gaps with foreign guests
- All requests go to one phone
4 steps to check in, no front desk needed
- Find the booking
- Scan passport / visaMismatches go to a person to check
- Pay the deposit via VietQR
- Get the room number and lockbox code
No app to install. No kiosk.
Once in the room: scan the QR, ask the AI
- Airport transfer
- Report a room issue
- Travel information
- Late check-out
Replies in the guest’s own language.
Every request becomes a trackable task.
What’s done, what’s next
- Done
Check-in flow and in-room assistant, tested in 3 languages
- In progress
Connecting to the live booking source
- In progress
Document retention rules and who steps in when help is needed
Guest registration with local authorities is still done by the property.
The demo uses sample data.
Operating figures will be added after the pilot.
Do your guests have to wait for a front desk at midnight?
We’ll contact you within 24 hours to review your current check-in process.
Free, no commitment.
Free consultation