AI EDUCATION AGENT

Answer a fee question at ten at night. Alongside them until they graduate.

AI agents answer fees, learning paths and start dates the moment they are asked, suggest a course that matches the goal, help with enrolment, then send schedule reminders through the whole course — on the website, Zalo, Messenger and email.

Book a workshop See a real scenario

Before enrolment

Advice and course choice

During the course

Reminders and academic admin

After the course

Feedback and continuing study

Education Agent

Tan Minh Academy

AI admissions adviserRunning

Hand over to an adviser

I am working, so I can only study in the evenings. If I want to reach workplace-level conversation in about six months, which course should I take?

Given evening study and the goal you describe, here are two suitable paths:

Workplace communication B1–B2

6 months · Tue/Thu evenings · 48 sessions

12.800.000đ

Starts 5 Oct

Intensive conversation

3 months · Mon/Wed/Fri evenings · 36 sessions

9.600.000đ

Starts 21 Sep

Compare the two paths

Book a placement test

Ask about a course or the fees…

Place being held

1 place

Free placement test

18 Sep · 19:00 · District 1 campus

Free

The 5 Oct class still has placesHeld for 48 hours

Information gathered

Goal: Workplace communication
Study time: Weekday evenings
Timeframe: About 6 months

Send the placement-test booking link

Class availability checkedCourse-schedule system · 2 seconds ago

GIAO DIỆN MINH HOẠ

The gaps in the student journey

Students are not lost in the classroom.
They slip away before the first class.

Students can drift off while researching, while waiting too long for a fee, during an admissions peak when nobody can reply in time, or after enrolling when nobody follows up.

An illustrative student journey

01 / 04

The moment a student is still hesitating

They have looked at the fees but messaged nobody.

01

Bottleneck · Before enrolment

Students weigh it up for weeks; the adviser gets one chance.

Studying is a decision about money, time and confidence. Students read, compare, ask friends, and only then message. If that first message is not answered properly, there is usually no second one.

Common signalsVisiting the fees page repeatedly · asking then going quiet · comparing two or three schools

Someone interestedHas read the fees, never messagedUnidentified

After the first enquiryNobody asks what is still holding them backWhere it leaks

The Education Agent can step in hereAnswer that first enquiry immediately with the approved fees and learning path, then ask about the goal and available study time to keep the conversation going.

One agent · the whole journey

Alongside them from the first question about fees.
It continues to the very last class.

The Education Agent holds the same programme list, start dates and student context across all three stages — so nobody has to restate their goal at every touchpoint.

01 · Advice and course choice

Turn a question about fees into a learning path that actually fits.

The agent gives fees and start dates from the approved programme list, then asks about the goal, current level and available study time before suggesting a course.

What the agent takes on

Give fees and start datesFrom the approved programme list.

Ask about the goal and available timeTo suggest a path that fits, not to sell the most expensive course.

Suggest a placement test when neededLevel is determined by the test or a teacher.

Operational resultsA clear record of goal, level and availability — enough for an adviser to continue without starting over.

AI admissions adviserBefore enrolment · Running

Hand over to an adviser

Student · Facebook“I am working and can only study in the evenings. Which course gets me to workplace conversation?”

What the agent understoodIn full-time workEvening studyConversation goalLevel not yet known

Suggested from the programme list2 suitable pathsFrom the approved list

Workplace communication B1–B2

6 months · Tue/Thu evenings

12.800.000đ

Starts 5 Oct

Intensive conversation

3 months · Mon/Wed/Fri evenings

9.600.000đ

Starts 21 Sep

Both paths run in the evening. To place you in the right class we need a short placement test — the school is running free test sessions. Shall I hold a place for you?

Compare the two paths

Hold a placement-test slot

The context is kept

GoalWorkplace communication

Study timeWeekday evenings

TimeframeAbout 6 months

Start datesFeesLMS and adminGIAO DIỆN MINH HOẠ

Context is not lost when the stage changes

Goal and availabilitySaved from the advisory step

Class and fee instalmentsContinues with the same class and policy

Progress through the courseReused for reminders and invitations to continue

Connecting your school’s systems

The agent does not stand outside the admissions office.
The agent works with the systems you already run.

From the programme list and LMS to fees, the admissions CRM and social channels — each connection states exactly what data is read, which actions are allowed, and which steps need approval.

System layers

01 · Programmes and start dates

Read which classes genuinely have room. Use the real fee list.

Connected within permissions

School management software

Classes · Fees · API

Needs technical assessment

Start dates in a spreadsheet

Excel · Periodic import

Needs technical assessment

Programme website

CMS · REST API

Public API available

Internal systems

Custom API / Webhook

Needs technical assessment

Education Agent

Program Agent

Read scope: courses and start dates

Write scope: temporary hold

Guardrails active

Check class availability by sessionBy campus, level and time slot

Read the approved fee listWith the instalment policy; it never sets its own price

Hold a place in a classWithin the configured time limit

Flag when a class is nearly fullIt never invites anyone into a full class

Permissions and actions

Policy: Education Agent v1

ReadableCourse catalogue, learning paths, durations, published fees and places left in each class

Approval requiredFee reductions, adding places beyond capacity, changing start dates

No accessGuaranteeing outcomes, promising employment after graduation, and any claim about qualifications beyond what has been published

09:14:26Checked places left in the Tue/Thu evening class starting 5 OctManagement software · via the Programme AgentRead onlyAudit log

Every school and training centre runs a different system.Actual connectivity depends on the APIs, permissions, data architecture and security requirements of the systems you already run. The platform names above only illustrate the direction of an API integration.

Assess your systems

Illustrative scenario

One question about fees at 10pm.
One student present on the first day.

A student messages after the office has closed, in the middle of the admissions peak. The Education Agent answers immediately, clarifies the goal, then holds a place in a class that actually has room.

T

Tan Minh AcademyIllustrative training centre

Hypothetical scenario

“How much is the evening conversation course? I work, so evenings are the only option.”

HL

A student who has never enrolledFacebook message at 22:05

BeforeMid-season, the message waits two days. By the time someone replies, the student has enrolled elsewhere.

The Education Agent handling it

From an out-of-hours message to the first day of class

Live scenario

Answer that same nightFees · learning path · start dates22:05

Ask about the goal and availabilityRecords what the student says; it does not guess their level3 questions

Hold a place in a class with roomWith a free placement test1 place

Remind them up to the start dateFee deadlines and the first classAutomated

First response< 20 giâyinstead of waiting out the peak

What the adviser receivesA complete recordno need to start over

StatusEnrolledwith the history of the whole journey

The figures in this scenario illustrate how it operates; they are not a commitment on results. Actual performance depends on your data, processes and connected systems.

See the agent handle your own scenario

Frequently asked questions

Before you let an agent answer in place of an adviser.

What schools and training centres usually want cleared up about the limits on what may be promised, student data, the LMS and admissions season.

Your question is not here?The InCard team will work through it around your actual systems and processes.

Talk to an expert

Does the AI replace admissions advisers?

No. The agent answers the repeat questions, clarifies the goal and holds a place — then hands over. In-depth advice, persuasion and unusual cases remain a person’s job.

The agent covers the shift — advisers keep the cases that need a person.

Does the AI guarantee outcomes or promise employment?

Where does the agent get fees and start dates?

Does it work for online learning and an LMS?

How are under-18 students handled?

Can it cope with the admissions peak?

Next step

Start with one specific programme.
You do not have to replace the whole system.

A workshop to review your student journey, pick the priority scenario and work out what data to prepare before integration is discussed.

Book a workshop Xem case study

Three inputs to get started

Programmes and start datesWhere your course catalogue, fees and class sizes are managed

The admissions channels you runWebsite, Facebook, Zalo, email and the hotline

Priority use caseThe lost-student scenario you want to tackle first

The workshop does not require connecting to live systems. Integration scope is agreed only after reviewing the APIs and permissions.

Answer a fee question at ten at night. Alongside them until they graduate.

Students are not lost in the classroom.
They slip away before the first class.

Students weigh it up for weeks; the adviser gets one chance.

Four identical questions take up most of an adviser’s time.

Enquiries multiply; the advisory team does not.

Enrolment is when students are most easily lost.

Alongside them from the first question about fees.
It continues to the very last class.

Turn a question about fees into a learning path that actually fits.

Secure the class before the student changes their mind.

Stay with students between classes, not only when fees are due.

The agent does not stand outside the admissions office.
The agent works with the systems you already run.

Read which classes genuinely have room. Use the real fee list.

Remind the right person about the right class at the right time.

Remind on time, and keep no data that need not be kept.

Advisers receive a student with context, not just a name.

Post consistently, and let no fee question in the comments slip.

One agent, many channels — strictly within the deployed scope.

One question about fees at 10pm.
One student present on the first day.

From an out-of-hours message to the first day of class

Before you let an agent answer in place of an adviser.

Start with one specific programme.
You do not have to replace the whole system.

Answer a fee question at ten at night. Alongside them until they graduate.

Students are not lost in the classroom.They slip away before the first class.

Students weigh it up for weeks; the adviser gets one chance.

Four identical questions take up most of an adviser’s time.

Enquiries multiply; the advisory team does not.

Enrolment is when students are most easily lost.

Alongside them from the first question about fees.It continues to the very last class.

Turn a question about fees into a learning path that actually fits.

Secure the class before the student changes their mind.

Stay with students between classes, not only when fees are due.

The agent does not stand outside the admissions office.The agent works with the systems you already run.

Read which classes genuinely have room. Use the real fee list.

Remind the right person about the right class at the right time.

Remind on time, and keep no data that need not be kept.

Advisers receive a student with context, not just a name.

Post consistently, and let no fee question in the comments slip.

One agent, many channels — strictly within the deployed scope.

One question about fees at 10pm.One student present on the first day.

From an out-of-hours message to the first day of class

Before you let an agent answer in place of an adviser.

Start with one specific programme.You do not have to replace the whole system.

Students are not lost in the classroom.
They slip away before the first class.

Alongside them from the first question about fees.
It continues to the very last class.

The agent does not stand outside the admissions office.
The agent works with the systems you already run.

One question about fees at 10pm.
One student present on the first day.

Start with one specific programme.
You do not have to replace the whole system.