Sao Khue 2025
Award ceremony in Hanoi, 19 April 2025Vietnam’s established award for outstanding software products and technology innovation.
VINASA · 2025AI sales agentMessenger · Zalo OA
A customer messages at 11 pm. By morning, they have bought elsewhere.
InCard’s AI agent replies instantly on Messenger and Zalo, even after your sales team has gone home: advice, quotes, phone numbers, follow-ups with quiet customers, and handover to staff when needed.
- Built for businesses selling
- Cosmetics
- Supplements
- Mother & baby
- Agricultural supplies
The problem
More customers message in than your team can answer
- Customers ask in the evening and get a reply the next morning
- The same questions on usage, ingredients and price, every single day
- Customers ask for a price, go quiet, and nobody follows up
- Phone numbers scattered across separate inboxes
How it works
What the AI agent does in one conversation
- Advises on the real problemAsks about the customer’s needs and situation; reads the photos they send
- Suggests products and quotesBased on the diagnosis and the promotions running
- Collects the phone number, tags a segmentNew lead, comparing options, about to buy… straight into the CRM
- Follows up or hands overThe Follow-Up Bot messages quiet customers; hard cases go to staff
A real Messenger conversation from an InCard customer, in Vietnamese. Customer details, product names and the hotline are blurred.
One console for the whole sales team
- Unified mini CRM
- Automatic segments
- Follow-Up Bot
- Feedback AI to correct and train
- Hand conversations to staff
- Per-page permissions
Every customer who messages in becomes a profile: phone number, segment, assigned salesperson.
Weak AI answers go into a review queue; once corrected, the bot uses the right answer.
A real example
An agricultural supplies business, 30 days of real operations
30 days of operations 30 Sep – 29 Oct 2026 · from the business’s AI Console; the business name is withheld
0128,031New customers messaging in
0226,537Handled by AI on its own — about 95% of new customers
037,984New phone numbers collected, 100% by the AI
041,364Returning customers who messaged again
0578,592Unified customer profiles in the mini CRM
064,163Follow-ups sent to silent customers by the Follow-Up Bot (cumulative)
0711+Segments the AI tags from chat content
08212Staff on one shared console, 147 of them in sales
What do your customers ask, and when? Share your sales channels and daily message volume, and InCard will estimate with you how much the AI agent can handle.
Get a free consultationScreenshots from the system Brand, product names, hotline, page IDs and personal details of customers and staff are blurred.
Swipe for more · tap an image to enlarge
These are figures this business measured in its own context — scale, data, sales channels and rollout all differ. They show the kind of change that is possible, not a commitment for any other project.
About InCard
The company behind this AI agent.
InCard Global PTY LTD, founded in 2023, with offices in Brisbane and Ho Chi Minh City. The InCard platform was recognised by two awards in 2025.
Top 50 Startup Wheel 2025
Pitch at the southern regional preliminary roundSelected in the top 50 startups from more than 2,000 entrants.
Startup Wheel · 2025
The InCard team
At the Sao Khue 2025 ceremony, HanoiFour founders with backgrounds in software, startup operations, international business and finance.
Founded 2023FAQ
Frequently asked questions
What if the AI gives a wrong answer?
Answers with a low confidence score go into the Feedback AI queue for your team to review. Once corrected, the right answer goes into the bot’s Q&A library.
Does it replace the sales team?
That is not the goal. The AI handles the repetitive part: greetings, basic advice, quotes, collecting phone numbers. When a conversation needs a person, staff click “Take over”, or a team lead assigns it to a salesperson.
Which channels does it run on?
Messenger and Zalo OA. Several fan pages share one console, and each staff member only sees the pages they have access to.
Does it fit my industry?
The example on this page is an agricultural supplies business. The same approach works for cosmetics, supplements and mother & baby: industries where customers ask a lot about usage and price by message. The first consultation answers this for your specific case.
Free consultation
Are customers messaging you when nobody is on shift?
Leave your details and the InCard team will contact you within 24 hours to review your sales channels and most frequent questions, then sketch the scope of an AI agent for your first rollout. Free, no commitment.
Why businesses choose InCard
- Real operating figuresAn agricultural supplies business using the AI agent: 28,031 new customers in 30 days, 26,537 handled by the AI on its own.
- Sao Khue 2025 · Top 50 Startup Wheel 2025The InCard platform was recognised in two awards in 2025.
- InCard Global PTY LTDFounded in 2023, with offices in Brisbane and Ho Chi Minh City.
- A demo on your own dataSend your company website, and InCard builds the demo on your actual products.
See how InCard handles data in our Privacy Policy.