How Bluewise Group reduced response time to under 30 seconds and increased consultation bookings with an AI chatbot.
Bluewise Group · 10–50 employees
Key results
What this business measured.
01< 30sResponse Time
0265-80%Automation Rate
0312-18%Booking Rate
04100%After-hours service
These are results this business measured in its own context — scale, data, sales channels and rollout all differ. The figures are there to show the kind of change that is possible, not a commitment for any other project.
The transformation
From challenge to result.
Step 1
Challenge
Bluewise Group is an investment consulting and settlement firm connecting businesses in Australia and Vietnam.
High volume of enquiries across channels (website, Facebook, Zalo/WhatsApp), especially out of hours
A manual consultation-booking process, where hot leads are easily missed
Many repeat questions (visa conditions, documents, costs) taking up specialists’ time
Step 2
Solution
A multi-channel AI advisory chatbot (embedded on the website plus social connections)
Journey script: qualify the need → advise on visa and programme → suggest a service package → book the meeting → remind and follow up
Smart handover: on complex cases the bot passes the conversation to a specialist with its full context
Data integration: leads pushed to Google Sheets and the CRM, tagged by campaign and event
Step 3
Results
First response time down from 2–5 minutes to under 30 seconds
65–80% of questions handled automatically
Consultation booking rate up to 12–18%
100% of out-of-hours sessions answered (35–50% of all sessions fall between 19:00 and 23:00)
Specialist handling time down 20–35%
About the client
Bluewise Group
IndustryServices & SaaS
Company size10-50 employees
SolutionAI Sales Chatbot
Next step
Want to see something similar on your own processes?
A demo to look at the process costing you the most people, then sketch the scope for a first rollout.
