AI BEAUTY & WELLNESS AGENT

Answer the moment a client asks. Keep them through the whole course.

AI agents advise on treatments based on the client’s condition and budget, check therapists’ availability, help book appointments and remind clients of the next session — consistently across Facebook, Instagram, Zalo and the website.

Book a workshopSee a real scenario

Before booking

Advice and holding a slot

During the course

Session reminders and aftercare

After the course

Feedback and return visits

GIAO DIỆN MINH HOẠ

The gaps in the customer journey

Clients are not lost in the treatment chair.
They slip away before they walk through the door.

Clients can drift off while reading a post, while waiting too long for a price, while booking turns into a chore, or after the last session when nobody follows up.

A therapist treating a client’s skin at a spa

An illustrative beauty-client journey

01 / 04

The moment a client is weighing it up in silence

They have looked at every before-and-after photo, but messaged nobody.

01

Bottleneck · Before the client messages

They look, they follow, then they leave without a trace.

In beauty, clients rarely decide on the spot: they read posts, compare a few places, scan the comments, and only then message. If your page cannot hold that thread of interest, a competitor gets the message.

Common signalsHigh views but few messages · saving posts without asking · going quiet after one question
Someone interestedHas read the posts repeatedly, never messagedUnidentified
Once they leave the pageThere is no way to reach them againWhere it leaks
The Beauty Agent can step in hereOpen the conversation with someone who has just engaged, answer the first question in the comment or message itself, and record what they need before they drift away.
One agent · the whole journey

Alongside them from the first comment.
It continues after the client leaves the salon.

The Beauty Agent holds the same treatment list, therapist diary and client context across all three stages — so nobody has to describe their skin again at every touchpoint.

01 · Advice and choosing a course

Turn a “how much is it?” comment into a need clear enough to advise on.

The agent gives the price range and explains how the course works, asks exactly what it needs to know, then passes on a complete picture of the need — to itself or to an adviser.

What the agent takes on

Give the price range and number of sessionsFrom the approved treatment list.
Ask about the condition and the goalNo diagnosis — it only records what the client describes.
Suggest treatments that fit the budgetWith a suggestion to book a skin assessment or consultation.
Operational resultsA clear picture of the condition, goal and budget — enough to move on to booking.
AI treatment adviserBefore booking · Running

Hand over to an adviser

Client · Instagram“My skin is congested with mild pigmentation — what can I get for about five million?”
What the agent understoodCongested skinMild pigmentationBudget ~5 millionNever visited
Suggested from the treatment list2 options within budgetFrom the approved price list

Intensive acne course

6 sessions · 60 minutes each

4.800.000đ

Saturday slots available

Biological peel

3 sessions · 45 minutes each

2.700.000đ

Sunday slots available

Both options are within your budget. A therapist needs to see your skin in person before a course can be settled — would you like to book a free skin assessment for accurate advice?

Compare the two courses

Book a skin assessment

The context is kept

The condition as describedCongested skin, mild pigmentation
GoalImprovement within 2 months
BudgetAround 5 million
AppointmentsPaymentClient recordsGIAO DIỆN MINH HOẠ

Context is not lost when the stage changes

Condition and budgetSaved from the advisory step
The confirmed appointmentContinues with the same treatment and therapist
Course historyReused for session reminders and aftercare
Connecting your salon’s systems

The agent does not stand outside the reception desk.
The agent works with the software you already run.

From the diary and social channels to payments, client records and product stock — each connection states exactly what data is read, which actions are allowed, and which steps need approval.

System layers

01 · Management software and diary

Read the real availability. Use the real treatment list.

Connected within permissions

Zenoti

Spa & clinic · API

Public API available

KiotViet Salon & Spa

Local management software

Needs technical assessment

Myspa / Spa365

Local management software

Needs technical assessment

In-house software

Custom API / Webhook

Needs technical assessment

Beauty Agent

Booking Agent

Read scope: diary and treatments
Write scope: temporary hold

Guardrails active

Check availability by branchBy therapist and treatment room
Read the treatment price listThe prices in force; it never sets its own
Hold a slotWithin the configured time limit
Remind before the appointmentWithin the limit the salon set

Permissions and actions

Policy: Beauty Agent v1

ReadableTreatment catalogue, durations, public prices, availability by branch and therapist
Approval requiredDiscounts outside the list, changing another client’s appointment, cancelling a paid-deposit session
No accessDiagnosing skin or medical conditions, prescribing medical treatment, promising results
09:14:26Checked availability for the afternoon of 14 Sep at the District 3 branchZenoti API · via the Booking AgentRead onlyAudit log
Every spa, clinic and chain runs a different system.Actual connectivity depends on the APIs, permissions, data architecture and security requirements of the systems you already run. The platform names above only illustrate the direction of an API integration.
Assess your systems
Illustrative scenario

One comment at 10pm.
One course, begun.

A client asks the price after closing time. The Beauty Agent answers immediately, reads real availability and keeps the conversation going until the client is in the chair.

L

La Spa & ClinicIllustrative beauty business

Hypothetical scenario

“How much is your congested-skin course? How many sessions before it improves?”

TH

A client who has never visitedInstagram comment at 22:10
BeforeThe comment waits until morning. By the time someone replies, the client has messaged three other places.

The Beauty Agent handling it

From an out-of-hours comment to a first appointment

Live scenario

Answer that same nightPrice range · number of sessions · how the course works20 seconds
Ask about the condition and the goalRecords what the client describes; makes no diagnosis3 questions
Read availability and hold a slotThe branch and therapist the client chose1 appointment
Remind and follow up after the sessionSends aftercare guidance after the first sessionAutomated
First response< 20 giâyinstead of waiting until morning
Messages needed to settle a booking5 → 1the client picks from genuine availability
StatusFirst session attendedwith the history of the whole journey
The figures in this scenario illustrate how it operates; they are not a commitment on results. Actual performance depends on your data, processes and connected systems.
See the agent handle your own scenario
Frequently asked questions

Before you let an agent answer in place of reception.

What spas and clinics usually want cleared up about professional boundaries, client data, permissions and rollout.

Your question is not here?The InCard team will work through it around your actual systems and processes.
Talk to an expert

No. The agent handles the repetitive work and the out-of-hours cover — price ranges, explaining courses, reading availability, appointment reminders. Anything that needs to be seen in person, or a professional judgement, stays with a person.

The agent covers the shift — professional judgement stays with people.

Next step

Start with one specific client scenario.
You do not have to replace the whole system.

A workshop to review your client journey, pick the priority scenario and work out what data to prepare before integration is discussed.

Three inputs to get started

Your booking softwareWhere you manage treatments, therapists and availability today
The social channels you runFacebook, Instagram, TikTok, Zalo and your website
Priority use caseThe lost-client scenario you want to tackle first
The workshop does not require connecting to live systems. Integration scope is agreed only after reviewing the APIs and permissions.