Privacy Policy

Effective Date: 01/01/2025

At InCard, we are committed to protecting your privacy and ensuring your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your information when you use our website, mobile app, and services.

 

1.

Who We Are

InCard is a product of InCard Global PTY LTD (Australia) and InCard Vietnam.

Our platforms provide AI-powered solutions including digital business profiles, AI chatbots, and automated tools for sales and customer interaction.

 

2.

Information We Collect

We collect information in the following ways:

a. Information You Provide:

  • Name, email address, phone number

  • Company information

  • Profile photos and contact details

  • Payment and billing information (when purchasing)

b. Information We Collect Automatically:

  • Device and browser type

  • IP address

  • Usage logs and behavior (analytics)

  • Cookies and similar tracking technologies

c. Information from Third Parties:

  • Social login (e.g. Google, Facebook)

  • CRM or integrations (if connected)

 

3.

How We Use Your Information

We use your information to:

  • Provide and improve our services

  • Personalize your experience

  • Recommend leads and connections (AI-driven)

  • Process transactions

  • Provide customer support

  • Send important service notifications

  • Comply with legal obligations

We do not sell your data to third parties.

 

4.

How We Share Your Information

We only share your data in the following cases:

  • With service providers who support our platform (e.g. hosting, payment gateways)

  • When required by law

  • With your explicit consent

All partners are under strict confidentiality obligations.

 

5.

Your Data Rights

You have the right to:

  • Access the personal data we hold

  • Correct or update inaccurate information

  • Request deletion of your account or data

  • Opt out of marketing emails anytime

  • Export your data upon request

 

To exercise your rights, contact us at support@incard.biz

 

6.

Data Security

We take data protection seriously.

  • Encryption in transit and at rest

  • Role-based access control

  • Regular audits and monitoring

 

Your account is password-protected. Please keep your credentials secure.

 

7.

Cookies and Tracking

We use cookies to:

 

  • Improve user experience

  • Measure website performance

  • Remember your preferences

You can control cookies via your browser settings.

 

8.

International Transfers

Your data may be processed in our servers located in Australia, Vietnam, or other jurisdictions. We ensure all transfers are compliant with applicable laws.

 

9.

Children’s Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect data from children.

 

10.

Changes to This Policy

We may update this Privacy Policy from time to time.

We will notify you of material changes by email or in-app notice.

 

11.

Data Usage Policy

11.1. Data Usage with n8n:

We do not use any data processed through these services for AI/ML model training, analytics beyond the immediate user-facing feature, or any purpose unrelated to the requested action.

  • Self-Hosted Deployment: InCard uses a self-hosted n8n instance to ensure maximum control and data privacy.

  • Purpose & Processing: Data is transmitted to n8n only for real-time processing to execute automation workflows.

  • No Storage or Retention: We do not store, log, or reuse any personal or sensitive data after the workflow is executed.

  • Compliance: Please refer to n8n’s official Privacy Policy for further details: 

11.2. Data Usage with ElevenLabs

We do not use any data processed through these services for AI/ML model training, analytics beyond the immediate user-facing feature, or any purpose unrelated to the requested action.

 
 
 
 
 
 
 
 

  • Zero Retention Mode (ZRM): InCard enables Zero Retention Mode (ZRM) for all interactions with ElevenLabs to ensure that no data is stored on ElevenLabs’ servers after processing.

  • Purpose & Processing: Data is used strictly for real-time audio generation and processing; no data is logged, retained, or shared with third parties.

  • Compliance: We fully comply with Google Workspace API compliance standards when integrating ElevenLabs services.

  • References:

11.3. Google Workspace API Compliance

 

12. 

Contact Us

If you have any questions or concerns about your privacy, please contact:

InCard Global PTY LTD

Email: support@incard.biz

Web: https://www.incard.com.au